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The Chermside Apartments FAQs

Browse the The Chermside Apartments frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.

Booking & Check-In

Information about bookings, payments and check-in.

Q: What time is check-in and check-out?

Check-in is from 2 pm

Early check-in can only be granted on the day before checking in and is subject to availability.  We will do all we can to accommodate your request, but you cannot “book” an early check-in, in advance.  If you definitely require the apartment/room before two p.m. on the day of check-in, you will need to book and pay for an additional night.  If someone else books the room or apartment, we cannot guarantee that it will be available.  We are always happy to store your luggage for you, and will do our best to accommodate your request. 

Check-out is by 10 am

A late checkout can only be granted on the day before checking out and is subject to availability.  We will do all we can to accommodate your request, but you cannot “book” a late check-out in advance.  If you definitely require the apartment/room after midday on the day you are checking out, you will need to book and pay for an additional night.  If someone else books the room or apartment, we cannot guarantee that you will be able to stay on.  We are always happy to store your luggage for you and will do our best to accommodate your request.

Q: Do you require a security bond upon check-in?

We require full payment when you arrive.  If you are paying in cash or by debit card, we require a security bond which will be returned to you when we have checked the apartment or room on your checkout. 

Q: Is after hours check-in available?

Yes - we have an after-hours safe, and we will text you with the details of access when reception closes.  You do not need to worry about getting to the Apartments before reception closes.

Q: Can I have a late check-out?

A late checkout can only be granted on the day before checking out and is subject to availability.  We will do all we can to accommodate your request, but you cannot “book” a late check-out in advance.  If you definitely require the apartment/room after midday on the day you are checking out, you will need to book and pay for an additional night.  If someone else books the room or apartment, we cannot guarantee that you will be able to stay on.  We are always happy to store your luggage for you and will do our best to accommodate your request.  Late check-out rates are charged by the hour after midday.

Q: When do I have to pay a deposit?

You do not have to pay a deposit if you can present a valid credit card.  If you do not have a credit card one night's deposit is required to secure the booking.

Q: What are the reception hours?

Monday to Friday                       7am – 9pm

Saturday                                     7am – 3pm

Sunday and public holidays       8am – 2pm

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Services & Facilities FAQ's

General information about our accommodation services and on-site facilities.

Q: Is there Internet or WiFi access available?

Wifi is available for up to 5 devices per apartment.  You will need to get a password from reception.

Q: What facilities do you have?

You will sleep on a pillow top latex mattress, enjoy views from private spacious balconies, relax on a leather lounge suite, and swim in our heated swimming pool or laze on the sundeck. Reverse cycle air-conditioning, FREE Wifi wireless internet and FREE secure under-cover car parking (subject to availability).  24 hour check-in is available.

We have also partnered with Anytime Fitness Chermside to provide our guests with FREE Gym Access 24/7. Anytime Fitness Chermside is conveniently located just 50m walk from our door step & offer the latest gym equipment, Group Fitness Classes & 24/7 access.

Onsite is an award winning Italian restaurant, Bella Cosi. Breakfast and lunch are available at Cantina 817, 7 days a week. We offer business services and there is an apartment suitable for disabled wheelchair access. Child friendly and secure apartments await you.  Limited parking is complimentary, and subject to availability. 

You will be greeted with a friendly smile by the management team at the Chermside Apartments.  

Q: Is there car parking available?

Limited complimentary secure undercover parking is available in our complex on a first come first served basis. An allotment over the road also provides off road parking.

Q: Is all linen provided?

All linen is provided free of charge.  Pool towels are available from reception.

Q: How often are the rooms serviced?

Each room is serviced daily (Not including Public Holidays).  Fresh linen is available free of charge on request.

Q: Is the pool heated?

Yes, the pool is heated.  It is closed for 3 months mid-winter.

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Location FAQ's

General information about our location.

Q: How close is Brisbane?

We are in the middle of the Northern suburbs of Brisbane.  The city is 12 kilometres south.

Q: Are there shops or restaurants nearby?

Bella Cosi, an award winning Italian restaurant is on the ground floor at the front of our building.  Cantina 817, a short walk away, provides breakfast and lunch.   

Queensland's largest shopping centre is at the end of our street.  Westfield Chermside has 409 stores, and has over 144,000 sq metres of retail area.  There are two food courts, and many restaurants and cafes throughout the complex.  There is both a Coles and Woolworths supermarket.

Entertainment facilities include an Event Cinemas 16-screen cinema complex and a 26 lane Hyperbowl Bowling Centre. The centre contains the Chermside bus station, a major hub for buses north of Brisbane.

Q: Is there public transport nearby?

The Chermside bus station, a major hub for buses servicing the northern suburbs of Brisbane, is at the end of the street.  The nearest train station is 4 km away.

Q: What local attractions are in the area?

Apart from the shopping centre and the cinema complex, there are two parks close by, with children's playgrounds and exercise equipment. The Chermside library is a short walk away.  Just behind the library is the Chermside Aquatic Centre with a 25 metre heated outdoor lap pool, an outdoor fitness area, a water park with six waterslides and lagoon play area (with separate entry - summer only), and a heated 16 metre indoor programs pool.

There is also a large list of free activities on our website.

Q: Where can I buy groceries locally?

Coles is at our end of the shopping centre, Woolworths is at the other end.  There is an Aldi 600 metres away on Gympie Road.

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